Support for existing clients

How to raise an issue on work we already deliver for you.

There is no ticket portal. Support coverage and response arrangements are those agreed in your proposal or contract.

How to reach us

Email support@rabwan.com from an address we already know for your organisation.

Your company name and your quote or proposal reference, if you have one.
What is affected (system, application or service) and what you expected to happen.
The impact: who or what is affected and how urgent it is for your business.
When it started, any recent changes, error messages or screenshots.

Never send passwords, one-time codes, private keys or other secrets by email. If access is needed we will agree a secure method with you.

For a new project or a new support arrangement, request a quote, or see Application & IT Support for the ways you can engage us.