Application & IT Support

Hands-on support for the applications, integrations and infrastructure your business runs on — remotely, or in person in Ras Al Khaimah.

What we support

01

Application support

  • Queue-management and token systems
  • Self-service kiosk software
  • Custom web and business applications
  • ERP and CRM applications and their integrations
  • Troubleshooting, configuration and updates
  • Log review and vendor coordination
Business Application Support

02

Integration support

  • API and webhook integrations
  • Data exchange and mapping between systems
  • Error handling and monitoring of integrations
API & Systems Integration

03

Infrastructure build & setup

  • Servers, virtualisation and networking
  • Platforms your applications run on
  • Documentation and handover to your team
Infrastructure Build & Setup

04

Operating-cost consulting

  • Cloud usage and resource sizing
  • Software licensing and subscriptions
  • Vendor and support contract spend
IT Operating Cost Review

Choose how you engage

Dedicated support means support capacity allocated to you as agreed in your proposal. Rates, scope, coverage hours and duration are agreed in writing before work starts.

  1. Hourly on-demand remote support

    Ask for help when you need it. Time is recorded and billed hourly at a rate agreed before work starts.

    Request a quote

  2. Short-term support contract

    Allocated support capacity for a defined period — for example a go-live, migration or stabilisation phase.

    Request a quote

  3. Long-term managed support contract

    Ongoing allocated support capacity with an agreed scope, coverage hours and review rhythm.

    Request a quote

  4. Project or consulting engagement

    A scoped piece of work — an integration, build, cost review or advisory — with defined deliverables.

    Request a quote

You can change the service and engagement type on the quote form.

Not included unless agreed

  • 24/7 staffed cover or guaranteed response times, unless agreed in writing
  • Unlimited fixes — work is within the agreed scope and allocated capacity
  • Hardware supply or repair for token, kiosk or display equipment
  • Vendor software licences, subscriptions or fixes only the vendor can make
  • Vendor certifications or guaranteed savings